Refund Policy

Cosper Cafe Refund Policy

At Cosper Cafe, we take pride in the quality of our coffee and food. Because our products are perishable, we do not accept returns under any circumstances. However, we do offer refunds in specific situations outlined below.

1. Satisfaction Guarantee (First Order Only)
If you are trying Cosper Cafe for the first time and are not satisfied with the taste or quality of your drink or food, you may request a refund for your first order only. This policy applies strictly to a customer’s initial purchase and will not apply to repeat visits.

2. Order Errors or Quality Issues
If we make a mistake with your order (such as incorrect items) or if there is a clear quality issue, please notify us as soon as possible. We will gladly provide a refund for the affected item.

3. No Returns
We do not accept returns on any food, beverages, or retail items.

4. Refund Requests
Refund requests must be made within 30 days of the original purchase date and require a valid receipt or proof of purchase.

5. Policy Enforcement
Refunds are granted at the discretion of management. We reserve the right to verify eligibility, including whether a refund request qualifies as a first-time purchase.